CONNECT

+17
108 articles in this collection
Written by Alex Taylor, Chad Knapman, and Josephine Rees and 17 others
Clients

Introducing Number Manager for Connect

Assign and control customer numbers with the new Number Manager
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Written by Nojan Hassanzadeh
Updated over a week ago

Client Management in Connect

An overview of Occupie Connect's Client Manager page.
Written by Cameron Dempsey
Updated over a week ago

The New Client Wizard in Connect

How to use the New Client Wizard to successfully create a new client in Occupie Connect.
Written by Chad Knapman
Updated over a week ago

Office Move in Connect

How to use the Office Move Wizard to move a client and their floor/switch ports within Occupie Connect.
Written by Emmanuel Afful
Updated over a week ago

Creating and Managing Client Users in Connect

How to add users to an existing client and invite them to use Occupie Connect.
Written by Patrick Linahan
Updated over a week ago

Edit Clients in Connect

Using the Edit Client function in Connect to change the status of a client, including suspension and decommission.
Written by Patrick Linahan
Updated over a week ago

Connect Client conversion

How to convert clients in Connect between Residential and Virtual
Written by Aisha Ali
Updated over a week ago

Add/Remove Office Rooms in Connect

How to assign and remove offices from a client within Occupie Connect.
Written by Brian Kavanagh
Updated over a week ago

Managing Services in Connect

How to add, remove and manage client services in Connect
Written by Brian Kavanagh
Updated over a week ago

Connect Service guides

How to view and download client service guides in Connect
Written by Aisha Ali
Updated over a week ago

Bandwidth Graphs in Connect

How to use Bandwidth Graphs to get information on client internet usage in Connect
Written by colin jones
Updated over a week ago

Brivo and Connect Integration

What the current integration between Brivo and Connect provides
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Written by Nojan Hassanzadeh
Updated over a week ago
Telephony Manager

Introduction - Connect Telephone Manager

Familiarize yourself with the basics of the Telephone Manager within Occupie Connect, such as Call Forwarding.
Written by Anthony Johnson
Updated over a week ago

Edit & Activate Telephone Numbers in Connect

How to edit and activate telephone numbers in Connect
Written by Emmanuel Afful
Updated over a week ago

Connect Features Setup - User Features

Switching user features on or off in Connect
Written by Scott Johnston
Updated over a week ago

Connect Hunt Groups and Group Features

Using Hunt Groups and Group Features in Connect
Written by Gaston Quinones
Updated over a week ago

Main Number Setup in Connect

A guide to setting up your main number in Connect
Written by Emmanuel Afful
Updated over a week ago

Amending Mainline Phone Numbers in Connect

Article describing how to enable or disable main line phone numbers in Connect
Written by Jack Bhullar
Updated over a week ago

Connect Directories - Speed Dial

Use Connect to build a directory of favourite numbers that can be speed dialled from your handset.
Written by Anthony Johnson
Updated over a week ago

Connect: Number Porting - US

Number Porting (Connect)
Written by Cameron Dempsey
Updated over a week ago

Connect: Number Porting - UK

Connect: UK number porting
Written by Chad Knapman
Updated over a week ago

Call Issues Following Number Porting in Connect

The steps to take if you're experiencing problems making a call via Connect after porting numbers to us.
Written by Cameron Dempsey
Updated over a week ago

Resetting a voicemail & login PIN in Connect

How to reset PINs for voicemail and Connect login
Written by Scott Johnston
Updated over a week ago

International Calling in Connect

Making international calls using Connect
Written by Cameron Dempsey
Updated over a week ago

Conferencing and Call Recording in Connect

How to record and make conference calls in Connect
Written by colin jones
Updated over a week ago

Call Recording in Connect

Accessing call recordings via Connect
Written by Emmanuel Afful
Updated yesterday

Enhanced Connect Call Reports

Viewing enhanced call reports in Connect
Written by Scott Johnston
Updated over a week ago

Enabling/Disabling Call Waiting in Connect

How to enable or disable call waiting in Connect
Written by Gaston Quinones
Updated over a week ago

Logging in and out of Phones using Connect

Remotely log numbers in and out of handsets using Connect
Written by Josephine Rees
Updated over a week ago

Connect Soft Phone quick start guide

Getting started with the Connect soft phone.
Written by Gaston Quinones
Updated over a week ago

The Connect Soft Phone

A complete guide to using the Connect Soft Phone
Written by colin jones
Updated over a week ago

Authorisation Code Dialling in Connect

How to dial authorisation codes in Connect
Written by Scott Johnston
Updated over a week ago

Connect Telephony User Guides

User Guides for Telephony Systems You Can Use with Connect
Written by Lisa Martin
Updated over a week ago

Flexi Desking on Polycom Handsets in Connect

Using Flexi Desking in Connect
Written by Gaston Quinones
Updated over a week ago

The Connect Interactive Voice Response (IVR)

Using the Connect IVR
Written by Anthony Johnson
Updated over a week ago

Call Forwarding

How to set up Call Forwarding for your telephone number via Occupie Connect and your desk phone.
Written by Chad Knapman
Updated over a week ago

Checking voicemail in Connect

How to check your voicemail in Connect
Written by Cameron Dempsey
Updated over a week ago

Setting Up Polycom Trio 8800 Conference Phone

Polycom Trio 8800 Conference Phone - Steps to allow essensys access to configure the handset
Written by colin jones
Updated over a week ago

Connect: Polycom Headset Compatibility

Connect: Using the Polycom Headset
Written by Oliver Wycherley
Updated over a week ago

Troubleshooting Connect Handset Login Issues

Some steps to help you resolve Handset issues
Written by colin jones
Updated over a week ago

Blocking/displaying your phone number on outbound calls in Connect

How to block or display your phone number on outbound calls in Connect
Written by Oliver Wycherley
Updated over a week ago

Transferring a call directly to voicemail using Connect

How to transfer a call directly to the voicemail in Connect
Written by Anthony Johnson
Updated over a week ago
General Information and Troubleshooting

Connect login changes

Log into Connect using a username and password
Written by Gaston Quinones
Updated over a week ago

Slow Internet Troubleshooting Flowchart

A overview of the steps to troubleshoot issues with slow internet
Written by Chad Knapman
Updated over a week ago

Slow Internet and Internet 'Drop outs' Detailed Troubleshooting

The detailed steps to take before reporting a slow internet or 'drop out' case
Written by Chad Knapman
Updated over a week ago

How to find your IP address

How to find your IP address quickly and easily
Written by Nathan Rodway
Updated over a week ago

Insufficient Services in Connect

What to do when you see an 'insufficient services' error in Occupie Connect.
Written by Brian Kavanagh
Updated over a week ago

eFax in Connect

Using eFax in Connect
Written by colin jones
Updated over a week ago

Troubleshooting email notifications are not being received from Connect

What to do if emails for things like WiFi Secure, invitations and password resets aren't being received from Connect
Written by Chad Knapman
Updated over a week ago

Connect: No Network Connectivity for Individual PC/Mac's on WiFi

How to perform basic WiFi troubleshooting for a single PC or Mac. (Connect)
Written by colin jones
Updated over a week ago

Connect: How to Patch a Fax Machine to Your Mediatrix

Connect: Patching a Fax machine to your Mediatrix
Written by colin jones
Updated over a week ago

Adding a New Telephone to Connect: Step by Step

A full walk-through on how to provide a new desk phone to a client using Connect
Written by Lisa Martin
Updated over a week ago

Connect: Provisioning Non-essensys Devices

How to provision non-essensys devices (Connect)
Written by Jessica Laperle
Updated over a week ago

How to set device to obtain an IP address automatically in Connect

How to set a Windows or Mac device to obtain an IP automatically, also known as DHCP
Written by Emmanuel Afful
Updated over a week ago

Connect: Mitel Handset on Broadsoft

Connect: Using the Mitel Handset on Broadsoft
Written by Chad Knapman
Updated over a week ago

How to run a Ping Test

How to run a Ping Test to test your connection to a server
Written by Edward Su
Updated over a week ago

Testing a public IP address in Connect

How to test a public IP address in Connect
Written by Jessica Laperle
Updated over a week ago

Connect: How to renew your IP address

Connect: How to tell your Windows or Apple computer to refresh your IP address.
Written by Aisha Ali
Updated this week

Client owned Phone Systems and Connect

What to do when a client does not use the essensys provided phone system, and instead brings in and manages their own
Written by Chad Knapman
Updated over a week ago

CNAM - Connect Caller ID Name (US Only)

Using Caller ID Names in Connect
Written by Chad Knapman
Updated over a week ago

Connect Unmanaged Services - Client provided router and Public IP

Configuring client provided routers and IP addresses in Connect
Written by Anthony Johnson
Updated over a week ago